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Support
Most questions are setup questions, and most have a quick answer. Start below — if it isn't here, write to us.
From inside the app
Open CheckoutOS → Settings → Support. Sending from there attaches your store, plan and recent logs automatically, which usually saves a round trip.
What to include
Your store domain, which feature is misbehaving, what you expected, and what happened instead. A screenshot of the checkout beats a description of it.
Common setup questions
My blocks aren't showing at checkout
Three things to check, in this order. One: checkout-page blocks require Shopify Plus — on non-Plus plans, use thank-you and order-status blocks, which work everywhere. Two: check the block's display rules; a rule like "cart over $50" hides it on smaller carts by design. Three: confirm the block is toggled on and that your plan covers it.
My payment or delivery rule isn't applying
Rules run as Shopify Functions and evaluate against the live cart. Confirm the rule is enabled, then re-check its conditions against a real cart — country, cart total and product conditions all have to match at the same time. If the rule hides the only available method, Shopify will keep that method visible rather than leave checkout unusable.
My post-purchase offer never appears
Post-purchase offers only appear when the order contains a trigger product you configured, and only for payment methods that support post-purchase changes. Some accelerated wallets skip the post-purchase page entirely — that's a Shopify limitation.
The app is locked and asking me to pick a plan
Your 15-day trial has ended. Your configuration is safe and backed up — nothing was deleted. Choose a plan and everything is restored automatically.
I want my data deleted
Uninstalling the App triggers deletion within 48 hours. If you want confirmation in writing, or need a data export first, email us and we'll handle it. See the Privacy Policy for the full detail.